Shipping & Delivery - copy
At NARGES Organics, our number one concern is to keep our team and community safe during this uncertain time regarding COVID-19.
For our Abu Dhabi office and warehouse, our team is working remotely where possible. You can still shop with us at nargesorganics.com. Our warehouse and manufacturers are currently following all federal and state health guidelines to ensure that no individual’s health or safety is compromised and that all products are handled with care and shipped safely.
At the moment all orders are shipping as normal. There may be delays with deliveries as flights and transport capabilities may be reduced. We will continue to serve our community to the best of our ability and to the highest standard.
For more information from our delivery partners:
United Arab Emirates
Express Shipping – 21 AED
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 2-7 business days from when you've placed your order. Some remote destinations may take a little longer.
All other Countries
via DHL Express
Express shipping to International Destinations - 65 AED
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 5-7 business days from when you've placed your order. Some remote destinations may take a little longer. Local customs regulations and process may effect the final delivery timing.
All International deliveries must be signed for.
Customers from China can place an order up to 1000 Chinese Yuan Renminbi (approximately 550 AED depending on the exchange rate at the time) due to importing regulations.
Customers from Russia can place an order up to 200 Euro (approximately 870 AED depending on the exchange rate at the time) due to importing regulations. Russian customs allows parcels under 200 Euro or under 31kg are exempt from duties and taxes.
Italian import is restricted to two products only and no more than a quantity of two of each product.
Vietnam orders must be below 2.200.000 VND (approximately 335 AED depending on the exchange rate at the time) due to importing regulations.
INTERNATIONAL DUTIES & TAXES
Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. NARGES Organics encourages customers to source this information prior to purchase. Unfortunately, NARGES Organics is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
TRACKING YOUR ORDER
Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
International Orders will be charged in United Arab Emirates Dirhams (AED) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AED. We are unable to mark any order as a 'gift' as we are a retail company.
LIABILITY OF NARGES ORGANICS
Please check all your order details carefully before processing your order. NARGES Organics will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.